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System Field in email

  • August 23, 2022
  • 1 reply
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Tamara11

Hi! I would like to add more fields in the body email but not in ''content''. I want it in the same line as the system fields (Ticket #, Status, Requester...) Does anyone know where I can modify the setting and add it?

 

Thanks in advance!

    1 reply

    Lou11
    • Lou11
    • August 23, 2022

    That depends.

    There's the main email template that goes out with ALL emails. It can be found in the Admin center under Channels>Email>HTML Template.

    I'm guessing you're referring to the notifications that go out with ticket updates, etc. For those, you'd have to modify the specific trigger action.

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