Can you set up a type field account, add a sub-section underneath it, and add specific questions to one of the choices? In essence, I want to make a category with options under it, one of which will have particular questions that must be answered.
Subcategories and particular inquiries
Hi kanye merch - this is actually possible to do.
Create the desire ticket field and sub-type or sub-category. Check this helpful links:
https://support.zendesk.com/hc/en-us/articles/4408886739098-About-ticket-fields
https://support.zendesk.com/hc/en-us/articles/4408883152794
Then, you can create conditional ticket field/s based on the Ticket Field selection
https://support.zendesk.com/hc/en-us/articles/4408834799770-Creating-conditional-ticket-fields
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