Still can't find out how to bookmark current tickets | Community
Skip to main content

Still can't find out how to bookmark current tickets

  • August 16, 2023
  • 3 replies
  • 0 views
alan17

Every day when I start zendesk I have to logon because it always logs me off from the previous day. When it does that, sometimes it will keep the tickets I was using in the "Recently viewed tickets" but other days, like today, there is no history. 

I have to literally keep notes on a 2nd text document of what I am working on so I can search the ones I was on the day before.

Is there no way to keep track of past tickets instead of losing them every day after midnight?
I can't even open separate tabs like Jira so the browser can remember them.

      3 replies

      N
      • Noly
      • August 30, 2023

      Hi Alan,

      Bookmarking a ticket is not natively possible in Zendesk but there are apps that can do this for you. You can check the following and see if they will fit your needs:
      Fav! Bookmarks Tickets
      Bookmarks

      Hope this helps.

      alan17
      • alan17
      • Author
      • August 30, 2023

      I use a MacBook for work. Having to document these tickets every day and reload them one by one is a huge inconvenience that I don't experience in similar programs.

      N
      • Noly
      • August 30, 2023

      Hi Alan, 

      The apps listed above are downloadable in the Zendesk marketplace and are directly installed in the Zendesk account. Right now, bookmarking tickets can only be achieved using those apps.

      I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.

      Thank you.

       

      Terms & ConditionsCookie settingsAccessibility statement