Hey,
Some of our customers do not receive our e-mails. Most of the time, our e-mails fall into our customers' junk mailboxes. Because of this, I wanted to know :
Many thanks,
Hi @benjamin18 thanks for reaching out!
As for the emails arriving in your customers' junk mailboxes, this happens when your customer's email system doesn't trust that the email is legitimate. To prevent this, you can use a combination of SPF, DKIM, and DMARC to verify the trustability of your outgoing emails. You may find more info here: How can I stop my emails from going into my customer's spam folder?
As for your customers not receiving your emails, I recommend reaching out to Zendesk Support as we may need more info and access to your account to investigate the issue. Thanks!
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