Hello,
Earlier we were able to see the receipants for the solved tickets, since few days we are unable to track the receipants in to & cc.
Assistance will be highly appreciated.
Best Wishes,
Shweta Shah
Solved Tickets Receipants
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This can be viewed in the Ticket Events. You can find more information here: Viewing all events for ticket updates. If you need further clarification, I'd recommend reaching out to our Support Team and provide some samples. Thank you.
Best,
Paolo | Technical Support Engineer | Zendesk