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SLA badge not appared

  • October 25, 2022
  • 1 reply
  • 0 views

Haley11

Hi there!

 

Issue: SLA badge not appared

 

I have checked troubleshooting steps for SLA not appeared.

However, though I have set conditions all different (different time per priorities)

I still do not see SLA badges.

It would mean a lot if you could help me solve my issues.

(I find reaching Support Agent difficult. So, please help me here!)

 

Thank you millions!

1 reply

Haley11
  • Author
  • October 26, 2022

Thank you Ahmed! I indeed did not enable [Workspace - Views - Formatting options 'Until Next SLA breach'].

Have a wonderful day ahead!