I want to set a trigger that when an agent select in the side conversation window "Mark as done" the child ticket will be automatically set to solved. Is there a way?
I can not figure out what conditions to select.
Trying the condition Ticket: Side Conversation - is - Closed doesnt work for the child ticket only for the Parent ticket.
Any workaround idea?
Hi Gerardo,
This is isn't a feature available currently even in Trigger conditions but something that our Product Managers are thinking about.
I do believe this is a neat feature to have! I'd suggest posting on our Feedback section to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
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