Is there a solution for us to for the following issue?
- Ticket with SC is Closed
- User sends a follow up email on that ticket. A new ticket is now created
- Agent needs to contact the supplier via SC in the new ticket and needs to include the SC thread from the closed ticket.
- What's the best way of doing it?
I know we can send emails in SC in closed tickets, but for agent workflow efficiency we would like to keep all comms in the new(follow up) ticket.
Would be good to have an ability to attach SC tread from one ticket to the SC thread in another ticket. Just like in normal email.
Thanks