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Sharing Tickets delay

  • October 6, 2021
  • 1 reply
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V

Hi ,

 

I am using Zendesk for past 6 months. we have 2 account  and we are sharing ticket each to other. but ticket coming to Zendesk getting delay some time more then 4-5 hr.

Account info : https://irisbusinesssupport.zendesk.com/

please let us know how to solved this.

thanks in advance. 

 

    1 reply

    Cheeny
    • Cheeny
    • October 6, 2021

    Hi Vijay,

    Any update for already shared tickets should be reflected in real-time. Are you experiencing the delay since you started using it or just recently? If the delay is present from the time that you set up the sharing, it could be because they are not updating the ticket always. However, if this came about recently, I highly suggest that you initiate some test actions on your tickets to determine that there is an actual delay.

    Nevertheless, I saw that you already have a Support request open. Our Customer Support will help you sort this out

     

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