I'm trying to setup conditional fields (If X then Y statements). I am able to see the X statements but the Y statements are missing from the dropdown menu. I checked the Y text fields and they seem to be correctly configured (dropdown + editable for end users)
What am I doing wrong?!?
Confirming that I am setup with a Growth Account
Hi Garrett,
Have the fields you're trying to make visible conditionally "Y", been added to the form?
That and what Dave said are the only explanations I can think of, that could explain what you're seeing.
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Thanks for all the screenshots, that was super helpful! I'm noticing that you're setting up conditions for end-users, so my guess it that the remaining fields you have aren't showing up because none of them are set up to be editable by end-users. For information on how to set that up, see Adding custom fields to your tickets and support request form