Is there a way I can send an email or raise a ticket for multiple end-users across our customer network in order to provide a quick update? All email addresses would need to be BCCd in.
Thanks
Debra
Send email to multi users within different organisations
Hi Debra,
Not within the tool natively, though. There is a legacy add-on called customer lists (https://support.zendesk.com/hc/en-us/articles/4408845617306-Creating-and-using-customer-lists), but in most cases the recommended approach is to use a third party tool to initialize the email (like MailChimp), and have the reply to address be your support email. Note that this will only created tickets for responses (or auto-responses), but those responses would be on their own unique threads.
Hope this helps!
Brandon
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