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Send Custom Organization field content into a Custom Ticket Field

  • February 24, 2023
  • 4 replies
  • 0 views
Benjamin14

Hi everyone,

 

I'm trying to send Organization "multi-line" text field content into "Ticket" multi-line text field content.

I read that this was not possible with simple triggers and that I should rather use Webhooks.
The thing is, I'm only able to to make them works when I'm using "PUT"  method.
With POST method, I've got the following error message :

{"error":"InvalidEndpoint","description":"Not found"}

 

My ENDPOINT URL is the following :

https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json

 

The Request I launch is that one :

{
    "ticket": {
        "custom_fields": [
            {
                "id": 13257384091921,
                "value": "{{ticket.organization.custom_fields.important_information.title}}"
            }
        ]
    }
}

 

Is there anything I'm not doing correctly ?
I'll take any simple method in order to be able to grab my Org custom field content and push it into my Ticket custom field.
Please note that I can have a lot of different contents into my Org Custom field.

 

Thanks in advance for your help

Regards

    4 replies

    raphael12
    • raphael12
    • February 24, 2023

    Hi Benjamin,

    I think you should remove .json at the end of the URL 

    Best regards,

    Raphaël

    Benjamin14
    • Benjamin14
    • Author
    • February 27, 2023

    Hi Raphaël,


    Thanks for your feedback,

    Unfortunately the result is exactly the same.

    404 Not found :

    {"error":"InvalidEndpoint","description":"Not found"}

     

    Endpoint URL :

    https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}

     

    Thanks in advance for your help

    raphael12
    • raphael12
    • February 27, 2023

    Hi @benjamin14,

    How do you try? 

    You have to put a value in the ticket.id otherwise it will not work. 

    + I tried: {{ticket.organization.custom_fields.important_information.title}} and it didn't work for me but it worked like that: {{ticket.organization.custom_fields.important_information}}

    Benjamin14
    • Benjamin14
    • Author
    • February 27, 2023

    Hi again Raphaël,

     

    When switching to "PUT" rather than "POST" + referring a ticket.id, it works correctly, but..

    The field content do not seem to absorb the variable contained into my {{ticket.organization.custom_fields.important_information}} field, it directly post "{{ticket.organization.custom_fields.important_information}}" into the ticket field, without taking the data referred into it (which is "TEST!" actually).
    Same result when adding .title at the end, of course ^^

     

    Maybe there is something wrong in my process ?

    Thanks again for your help.
     

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