Hey guys,
My first post, be gentle....
I am trying to match a bunch of serial and asset numbers of devices with users, by checking for tickets that users have logged and cross referencing assets against users. I have all the serial numbers on an excel sheet, so basically I want input these into Zendesk via a .csv file and pull out matches. Can this be done?
Thanks for your question and welcome to Zendesk Community.
Yes, for sure, you can create a CSV (comma separated values) file that contains the user's data. Aside from the essential user data, such as email address and phone number, you can set user roles, define an agent's privileges, add users to an organization and so on. You can use bulk import to either add new users or update existing ones. Bulk import via a CSV file only works for Support users and roles.
For more info please follow this article - Bulk importing users.
Hope it helps