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Search Syntax for OR filter in Ticket

  • September 24, 2025
  • 1 reply
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Himanshu14

Hi,
 

I am trying to do an OR search in zendesk and cannot seem to get full list of tickets. 

 

Can someone help with the syntax to get a complete list of tickets containing this information?

Example :  search the ticket  status>hold (organization_id:20035357 OR group_id:20848171)
 

1 reply

Rj22
  • December 26, 2025

Hi Himanshu <@himanshu14>,
 

This issue requires further investigation. I have created a proactive support ticket to assist you more effectively.

Thank you.