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Save ticket property updates

  • October 15, 2021
  • 1 reply
  • 0 views
H

So when I'm adding people/myself to receive copy of ticket notifications, there is a blue dot appearing on the ticket. How do I save these changes? 

      1 reply

      C
      • Carsten12
      • October 15, 2021

      Hi Henning

      If I understand you correctly you have ie added yourself to a ticket as a follower? If that's the case you simply need to "save" the ticket by clicking the "Submit" button in the corner.

      If you haven't added any text it won't send an email to the customer.

      Feel free to reach out if you have any more questions :-)

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