Route content from external email address into Zendesk and create tickets for the 'Reply-to' fields | Community
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Route content from external email address into Zendesk and create tickets for the 'Reply-to' fields

  • March 13, 2024
  • 3 replies
  • 0 views
G

Hi,

We have emails for external system that we want to create tickets off the back off. 

Can anyone help with a workaround?

I need emails sent to ADDRESS A to re-direct to Zendesk, autocreate a ticket, and then send ticket confirmation email out to the 'Reply-email' (the person sending the email, not ADDRESS A), letting them know this is now a support ticket.

Many thanks

    3 replies

    Shawna11
    • Shawna11
    • Community Manager
    • March 14, 2024
    Hey Grace, thanks for engaging in our community! I moved this over to Q&A for better visibility for your questions with our Community members. We will move it back to our feedback forum if needed. Thanks again!
    Git-Zen11
    • Git-Zen11
    • March 14, 2024

    Hi Grace, I think you could do this with automations (either on ZD or Zapier).

     

    You would have to create an automatic forwarded for ADDRESS A to redirect to Zendesk. You should also be able to automate (probably through your email provider or Zapier) saying "this is now a support ticket" to the original email address.

     

    I can go into more detail if that would help. I can't say I set this up myself but I think this would achieve what you are looking for

    Hiedi
    • Hiedi
    • March 21, 2024

    Hi @grace14

    I've created a ticket on your behalf so we can discuss your concern more thoroughly. Please check your email for more information. Thanks! 

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