Round-robin assignment is not available | Community
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Round-robin assignment is not available

  • March 5, 2024
  • 3 replies
  • 0 views
G

The following post has been marked as completed:

https://support.zendesk.com/hc/en-us/community/posts/4409222757786-Round-Robin-assignment

However, the functionality for round-robin assignment is not available via Omnichannel routing, as discussed in that post. Please change the status of this original issue back to Incomplete.

    3 replies

    Shawna11
    • Shawna11
    • Community Manager
    • March 14, 2024
    Hey Gary thank you for your feedback here. Would you be willing to comment on this feedback post with your concerns? Our product feedback forums are the areas where our PM's are regularly engaging and can help answer your questions. Thanks so much!
    G
    • Gary25
    • Author
    • March 14, 2024

    Are you saying I must comment on that original post, or add more detail to this one?

    Shawna11
    • Shawna11
    • Community Manager
    • March 15, 2024
    Sorry for the confusion and thank you for the clarification. I was suggesting you add your feedback to the existing community feedback thread you linked here to get better visibility with our Product Managers. Thank you!
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