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Reverse email view

  • August 3, 2023
  • 1 reply
  • 0 views
Aaron26

Is there a way to have new email on top instead of the bottom? It appears that I have to scroll through all the replies before seeing the next email.

      1 reply

      G
      • Gabriel32
      • August 4, 2023
      Hi Aaron,

      With the new Agent Workspace in place, there is no option to set the newest replies back on top. This has been requested by other customers from this feedback page: Agent Workspace - Open at top of latest comment

      And an enhancement has been released. You can find more details in the community feedback below:
       
      Need feedback on the release of "Open at the top of the latest message" in Agent Workspace   
       
      Please feel free to provide feedback as well. Thank you!
       
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