Restrict Email Ticketing

Hey Akanksha,

I would need a little bit more detail as to your use case.  If you are forwarding from an external account, you could just disable that forwarding.  Assuming your support address has leaked already (support@subdomain.zendesk.com), you could setup an auto-responder that any tickets created received from this alias get a unique response that the channel is not supported and auto-solve the ticket.  This wouldn't prevent the tickets from being created, but it would suppress them.

Cheers,

Brandon

@Brandon I am not using the email functionality as of now, but have plans to start after a few months. My users try using the email to raise a request, which I don't want. 

Please help if there is a way to stop the email tickets.   

Thanks.

Hi @akanksha11,

So you would like to receive not even one mail or issuing a proactive one?
So if you are transmitting mails via your instance to the zendesk support (support@subdomain.zendesk.com) you can also cut the transfer directly or even send an auto-respond via Zendesk and close the ticket.
Otherwise there is still the possibility to send one mail in a proactive way from the zendesk instance.

What is the main reason for stopping this functionality, because this is the main part using Zendesk Support?

Regards, Stephan