Like this, the sender is sending but there is no content but blank. already checked with the sender but still get blank reply!! why?? it happens not only on one ticket, but #146249#193667#180847 all these tickets have. I already ask the live chat, but still no response.
Please kindly reply me to 1256601201@qq.com asap, please please please.
Hello,
your customers have probably replied below the separator text.
You can find information about this here: Adding and removing the delimiter from email notifications
You can see the complete email of the customer in the ticket events. 
More information: Viewing all events of a ticket
Best Regards
Nils
Hi there,
Thanks for reaching out. I can see that you were able to resolve this over chat.
I just wanted to let you know that we have removed your latest comment on this post, as it contained some sensitive information. We do this proactively to protect confidential information.
Let me know if you have any questions.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.