Is there some type of dynamic content or webhook I could create to remove a signature on certain tickets? We often send out communication with a nice template that we do not want a signature on. We currently have our auto signatures turned off because of this and add them every time with a macro when we want to use them. I would love to be able to add some type of code to the template macro so we have to be able to turn on signatures fully again while still being able to say when we do not want them used.
Removing Signature with Code?
Hey Nathan,
This should be possible using liquid markup in the brand signature window.
{% if ticket.tags contains 'no_signature' %}
// Email content without the signature
{% else %}
{{agent.signature}}
{% endif %}
Hope this helps!
Brandon
Hi Nathan,
we use the market place app Zignatures. You can customize the signature by using liquid. Furthermore you can manually decide to add a signature or not (also in side conversation).
Regards,
Stephan
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