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Receiving notifications about tags in internal notes

  • May 4, 2023
  • 1 reply
  • 0 views

Gabriel11

Is there a straight-forward way of being notified when I get tagged in an internal note?

1 reply

Viktor14
  • May 5, 2023
Hello Tanya,

It works via mentions. Please take a look at -> Using @mentions 

1) For example - I get tagged in an internal note:

 

2) And received mention notification like "You were mentioned on tickets ____":



3) Then you should check a view where you were mentioned. 
In my case, I have created a view using this 3rd party app - Follower View - https://www.zendesk.com/marketplace/apps/support/282379/follower-view/


Hopefully, it helps