Hi Zendesk Team
We have received multiple spam tickets yesterday from different users. We are afraid that it might continue if we don't control this. So please look into this and suggest us in avoiding these kind of tickets.
PFA for your reference.
Thank you
Renuka
Hi @Renuka Ponnapalli
You might want to search through the forum to find threads like this one:
https://support.zendesk.com/hc/de/community/posts/360036554594-Spam-via-Web-Widget
Also, in Zendesk Support documentation, it is explained that Zendesk offers black- and whitelists. These have recently been enhanced as outlined in the official comment to above thread.
In addition, you might want to look at Sparkly's App ShredderPro which allows you to set up a set of rules for automatically handling suspended messages as long as at least one admin or agent is online (i.e. has a session). There is a free version (Shredder) which is restricted in the number of rules and has no automation.
Yours truly
Peter
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