Read only message showing on ticket when no one is serving it
I am getting “An agent is talking to this customer. You can see a transcript of this conversation when you are done”. However no one is serving this person as I am the only support member. This is happening on the app and never happened before with the new web interface. Also deep links are not working and opening into the app.
We're experiencing the same issue as well. It's been happening every since we upgraded to Agent Workspace.
Still happening, even to tickets from 2022. This needs to be fixed immediately. We can't even review old chat tickets on the Zendesk app.
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I just want to confirm if this is still ocurring? Also, is this happening in the Zendesk Support app's latest version? If yes, I'd recommend reinstalling the app to the latest version. If the issue persists, please reach out to our Support Team and provide as much information as possible.
Best,
Paolo | Technical Support Engineer | Zendesk