How does an email is converted into a ticket? This means, when we receive an email to our support@xyz.com, how it raises the ticket to Zendesk automatically?
Raise ticket automatically when email is received.
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When you set up Zendesk Support, you have one related email address: support@yoursubdomain.zendesk.com. Emails received at this address become tickets.
Also, you can provide your users with alternative email addresses for submitting tickets. These addresses are known as support addresses. And when a customer sends an email to your support email address, a ticket is created in Zendesk Support.
For more information, please see this article:
Adding support email addresses for users to submit tickets
I hope this helps! Thank you.