Pulling in Asset Tag from Active Directory??

Hello Geoff, 
 
Thank you for reaching out! I’m glad to hear that your experience with Zendesk has been positive. Regarding your inquiry about adding asset tags (serial numbers of laptops/PCs) to tickets, I’d like to outline a few options available to you:
 
 

1. You can create custom fields in Zendesk to store asset tags. Here’s how:

• Create a Custom Field: In the Zendesk Admin Center, navigate to Objects and rules > Tickets > Fields. You can add a new custom field labeled "Asset Tag" where agents can manually input the asset tag when creating or updating tickets.

 
2. If you want to automate the process of pulling in asset tags from Active Directory or another system, consider the following methods:

a. Using the Zendesk API

You can create a script or application that queries Active Directory for user details, including asset tags, and then use the Zendesk API to create tickets, incorporating the asset tag into the custom field.
 

b. Third-Party Integration Tools

If you prefer a no-code or low-code solution, tools like Zapier or Integromat (Make) can connect Zendesk with your Active Directory or other databases. This allows you to automate the process of pulling in asset tags when a ticket is created.
 
3. If asset tags are tied to users, you can create a custom field in user profiles:

• Create a Custom User Field: In the Admin Center, go to People > User fields. You can add a field for the asset tag and populate it manually or automate it through the API or integration tools.

 
While Zendesk does not directly pull asset tags from Active Directory like your previous system, these options can help you achieve similar functionality. If you need further assistance or have any questions regarding the implementation, we recommend consulting with your developer or considering professional services for more tailored support. Please note that our ability to assist with custom code is limited, and we are unable to provide specific scripts. 
 
Thank you for your understanding, and we appreciate your cooperation.