When we have a support ticket where we have sent multiple public replys to requester and cc's they see each one individually, not in one thread like a regular back and forths email. Is there a way to change this?
Public comments to external emails thread
Michelle Jacob - you might want to see this article - https://support.zendesk.com/hc/en-us/articles/4552860143514-Implementing-simplified-email-threading-for-email-applications
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