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Problem with Knowledge capture pop-up

  • February 29, 2024
  • 3 replies
  • 0 views
K

Hello, 

I am having an issue with knowledge capture in Zendesk keeps poping-up. Once the window pops-up, I am unable to close it. I have tried cleaning the cache, and different browsers, but no luck. To be exact, when I press "X", the windows reappear again: 

 

Let me know if You need more details (video of the problem, or console information) 

 

Thanks in advance. 

Regards, 

 

    3 replies

    Thales
    • Thales
    • March 6, 2024

    Hi!

    The same issue has started to happen with some agents in my organization. Any clue about it?

    Thanks!

    Julian28
    • Julian28
    • April 9, 2024

    Having this same issue. 

    Were either of you able to resolve @thales  or @kristijan ?

    C
    Hi Julian,
     
    Could you kindly add "?noapps" to the end of the ticket URL where the issue is occurring? Here's an example:
     
    https://YOURSUBDOMAIN.zendesk.com/agent/tickets/12345?noapps
     
    If you have any browser extensions enabled, would you mind trying to disable them before trying to access the ticket again? Some users have successfully resolved the issue by disabling the extension.
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