Placeholders are not reflecting the current time of our Admin center (PST) or the agent and since we are not using UTC - the incorrect date shows up.
Is there a better placeholder we can be using?
EB Daily Huddle {% capture today %}{{'now' | date:'%s' | minus: 18000 | date:'%Y-%m-%d %}}{% endcapture %}{{today}}Hi @nora11
What placeholder are you specifically working on? Because it actually depends on the placeholder. For example, "ticket.created_at_with_timestamp" & "ticket.updated_at_with_timestamp" would always be in UTC. If it takes info on when the ticket was created, this time is always stored in UTC time format. At the moment, there's no way to change the timezone. The Zendesk time zone you see in the account is relevant only to and in Zendesk. Outside of it, it will be UTC.
More information can be found here.
Hi Dainne,
Thank you for clarifying. I will let the team know.
- Nora
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