Anybody have any suggestions for showing clients the "On-Hold" status in help center for tickets instead of it showing these tickets as being in an "Open" status? I don't wish to use custom status as there's some tradeoffs that come with that, and after reading the related feedback below, doesn't seem like anyone has come up with an easy solution. Just like others in the article, we use "On-Hold" exclusively for items like enhancements/bugs and will take some time to address. It's confusing for customers to not be able to distinguish between those tickets and ones that are more active with the frontline Support team.
Related feedback: https://support.zendesk.com/hc/en-us/community/posts/4409222522394-Ability-to-show-On-hold-Status-on-Customer-Portal
