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Outbound Email Blank Message

  • April 23, 2022
  • 2 replies
  • 0 views
Mitzki

Hi there, 

I always get a response from customers that they receive a blank message.

Could you please advise how to fix this issue? This is causing me to resend my emails and get a bad feedback rating.

Thanks so much, and hope to hear from you soon. 

    2 replies

    Zendesk13
    • Zendesk13
    • April 26, 2022

    Hi @mitzki, without further information this could be related to your trigger placeholder and/or dynamic content, or your email template (HTML).

    • Does this happen when a ticket is created, updated or both?
    • Does this happen for all workflows, or just one in particular?

    If you use a test/end-user email address and reply as agent, can you replicate this behavior? If possible, please share a screenshot of your trigger actions (ie. the trigger that notifies the requester for the affected workflow).

    Thanks in advance!

    F
    • Fritz
    • May 17, 2022

    Hi @mitzki, were you able to do what was suggested by Pedro? If this is still happening, you can post additional information so that we can help you more.

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