Good afternoon,
We're facing an issue that out of office notifications are not being received into Zendesk.
The problem we're facing is that we don't receive an out of office message from our clients or colleagues during their absent. Is there any solution for this?
Thank you in advance.
Hello Sunita,
I am afraid this is working as design as specified in article Causes for ticket suspension.
Out of office and vacation auto-generated response emails are suspended by our system.
If you would like to turn these emails into tickets, please remove the words 'vacation', 'Out of Office', 'Auto-reply', or any similar terminology from the email subject and headers. Please contact your email provider for details on adjusting email settings.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.