Could we get a notification of when a requester sends a ticker more than once a week. It would help us recognize if the user sends a duplicate so we don't have dual efforts on the same ticket. Thank you!
Notification for when requesters send a request more than once a week
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Unfortunately, this is not possible at the moment. This is a good feature request though. Thank you for sharing this!
Best,
Paolo | Technical Support Engineer | Zendesk