new tickets to stand out more | Community
Skip to main content

new tickets to stand out more

  • November 1, 2022
  • 3 replies
  • 0 views
A

looking for a way to make my new tickets stand out more, I've seen on the new agent work space new tickets bounce to attract more attention, does anyone know a way I can do this not using workspace, or any other ideas are welcome

    3 replies

    G
    • Gabriel32
    • November 2, 2022
    Hi Ashley,
     
    Agent Workspace must be activated before you can enable custom ticket statuses. As a workaround, you can create a separate ticket view that only displays new ticket status that needs to be triaged or to be worked on.
     
    For reference, please see this article: Creating views to manage ticket workflow
     
    I hope this helps! Thank you! 
     
    A
    • Ashley17
    • Author
    • February 14, 2023

    hello, we have agent worksapce ON

    is there away I can make my NEW ticket status stand out more, like it shakes or bounces or something?

    A
    • Arianne
    • February 15, 2023
    Hi Ashley, It's not currently possible to configure the system with animations for New tickets. As advised by Gabriel, we recommend creating a view dedicated to these tickets which will only display tickets in New status. 
    Terms & ConditionsCookie settingsAccessibility statement