Hello community,
A little help is needed :)
I have created a new form within Zendesk, made it as default and created a trigger for all new tickets to be appearing under the new form model.
However, agents still can change the form they want - which isn't what I am looking for.
I would like to completely remove the old form from the system, and have them only working through the new one.
Is there any way to fully remove a form created in the past, and have all tickets "assigned" to the new one ?
Many thanks !
new forms - Still appears
There is contextual workspaces - if a ticket meets the conditions, you can have it set which form will be used. It applies to future and existing tickets
Hello Anne,
I understand; But the issue has been going on for quite sometime and it will be affecting my business very soon. I wanted to check whether the community had been facing the same issue has me.
to be a bit more precised - If I open a ticket the form appearing isn't the same as my agents.
So far, it seems that there's no solution whatsoever to this, despite the fact that I have deactivated the wrong form, it still appearing over an again.
Hi Sylvain,
you can add the detail if a form is for an agent of a customer (end-user) or to connect some details for the appearance of a form.
In fact, if you would like to have only one single form you have to delete every other and to keep the standard. Otherwise the agents are for sure able to switch the form, because the standard will be set automatically bt can also be amended.
You can also ask your partners if this will be added in the near future.
Regards, Stephan
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