Currently, when our client submits a support ticket, it does not email them. The first email they receive is when I reply to the ticket, however that email does not include their original question that they submitted when first sending a support ticket.
We would like an email to go out that shows what their original request or question was, along with a quick message that we will respond shortly.
How do I go about facilitating this? Thanks
Hi Kyle,
There's a default trigger "Notify requester and CCs of received request" that's set up to do just this – it may have been deactivated in your account. Click the "Inactive" tab in your triggers configuration page to see if it's still there. If it's not, then you can recreate it using the settings here: Notify requester and CCs of received request