Hello,
When I forward a Message with a Side-Conversation, the person receiving the message (outside Zendesk) does not see the initial e-mail address of the message we forwarded.
See Picture. The yellow marked place, should be the end-user e-mail address instead of the end-user name.
Is there any setting to be possible to change this? It should be normal, as in every mail when you forward this, that you forward also the initial informations.
This is how the side conversation works at the moment. Apologies, your use case is a limitation for now but this may be considered in future updates. Appreciate your feedback!
Best,
Paolo | Technical Support Engineer | Zendesk