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Message is blocked but showes as opened

  • August 17, 2021
  • 6 replies
  • 0 views
C

Hi, 

I have a problem with receiving a lot of (even though I checked that the emails I send to are accurate and up to date)

"Your message to xxxx has been blocked. See technical details below for more information."

or 

"Your message wasn't delivered to xxxx because the address couldn't be found, or is unable to receive mail."

Question 1: These responds shows as Opened for those emails and the statistics for opening rate is very missleading. Can I turn off "opened" for these causes? 

Question 2: Does anyone know why the emails is not passing through? I have checked the domain in different "black listed domains" but no warnings. I get these even if I just send 15 mails per day. Any tip? I have followed the instructions and information in these error message but no improvements. 

Thanks in advance. 

    6 replies

    M
    • Marco29
    • August 19, 2021

    Hi Christin, thanks for your inquiry here. Would just like to get a better understanding on the issue that you are getting.

    You mentioned that emails are being blocked but are being opened. Do you mean that tickets are still being generated? If you can, kindly provide a step by step workflow of what's happening so I can understand better what is happening. Cheers!

    Marco M. | Zendesk Support

    C
    • Christin11
    • Author
    • August 19, 2021

    Hi Marco, 

    Thank your for your reply. I will try to explain better. 

    1. I send an email with Zendesk. 

    2. I receive in the connecting gmail that the message has been blocked OR email adress couldnt be found etc. (even though the email is correct and up to date)

    3. I go to the contact in Zendesk and there it shows that the message has been opened. = gives missleading opening rate.

    Thank you!

     

    M
    • Marco29
    • August 21, 2021

    Hi Christin,

    Thanks for the response. I'll be sending you an email as I will need further information here. The ticket has already been created from this post so it will be under the same thread. Thanks!

    Marco M. | Zendesk Support

    C
    • Christin11
    • Author
    • August 23, 2021

    Hi Marco, 

    Ok thank you, awaiting your email then. 

    /Christin

    Avishay
    • Avishay
    • February 7, 2022

    Hi

    We are having a similar problem to the one mentioned above.

    How can we avoid the error message "Your message wasn't delivered to XXX because the address couldn't be found, or is unable to receive mail"?

     

    D
    • DJ11
    • February 8, 2022
    Hi Avishay,
     
    Thank you for reaching out to Zendesk Support.
     
    In regards to your concern, there are numerous reasons why you will get the following error message when sending out emails. 
     
    I would advise reading the details provided for the reason why the message was blocked. Also, one possible reason is security, there is a good likelihood that they are being blocked as spam. Depending on how the recipient server is configured, you may or may not receive a bounce-back notification in your suspended queue.
     
    You can check our article, Common issues with email deliverability for more information about this.
     
    Thank you and have a wonderful day ahead!
     
     
    Kind regards,
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