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Merge IF same email

  • February 15, 2021
  • 1 reply
  • 0 views
J

Hello, 

My client email use again before we get the time to reply. 

I want to take all my 10000 emails and automatically merge ticket if the sender has the same email : creating only 1 ticket as OPEN and solving the new one. 

I can't do it one by one with 10K emails 

Possible ? 

Thanks in advance

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      1 reply

      Fab
      • Fab
      • February 24, 2021

      Hello Sindy,

      Thanks for your contact.

      It is possible to Merge Tickets in a bulk, as long as the tickets are all on the same View. Please see here: Managing tickets in bulk 

      To make it easier, you can create a View for that specific end-user, but to do that you need first to create am Organization and add the user to the Organization. Then you just need to create a View for that specific Organization so you will be able to Merge the tickets.

      Please follow the steps from here: How can I keep track of specific end-user tickets .

      Anyway, I hope this helps.

      Thanks,

      Fabricio | Customer Advocate

       

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