Hello to all!
we do not use emails in zendesk chats to identify users, but only use first name, last name.
Is there a way to somehow match tickets from the same users in a chain of hits? (as it usually happens when creating a ticket using email)
Maybe there is a way and a tool or a way to do it?
context: our users create chats/tickets through the standard zendesk widget.
There's side-panel apps that can show the agent the user's other tickets, like Five Most Recent but what you really need to do is require info from the user to start a chat. The best way to stay organized with customer information is to enable the pre-chat form, and you can even customize it.
Hi @dan84 !
Thank you for reply. "Five Most Recent" app work normally with customers without emails (I think no)?
I'm looking to zendesk external_id , but Zendesk doesn't give to me any cases about using external_in. "Just go to read manuals"
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.