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Manually assigned tickets do not get assigned

  • August 6, 2021
  • 3 replies
  • 0 views
Nicola13

Hi!


Second day of Zendesk here.
I have looked for answers but could not find anything similar.

 

When I see a new ticket unassigned in the dashboard (or from views > unassigned tickets), I open them and select an assignee.

Then, I go one one step back and refresh the page. However, the tickets still looks unassigned and if I open the tickets, the assignee information disappears.

Am I doing something wrong?
(note, at the moment both me and my colleagues are admin of the page).

Thanks for your support!

 

Cheers,
Nico

    This topic has been closed for replies.

    3 replies

    N
    • Nils15
    • August 6, 2021

    Hello Nico,

    do you save the ticket using the „Submit as XY“-Button or do you just go back in the browser?

    Best Regards
    Nils

      Nicola13
      • Nicola13
      • Author
      • August 6, 2021

      Hi Nils,

      you solved the "mistery" in one question!

      Now, I see the silly mistake. My errors were:

      - I assumed it would save the "assignee" immediately by default without any save button; and

      - I did not click the "submit" because to me "to submit" means to send a message not to save a command / setting change.

       

      Now I can keep saying that Zendesk so far is so good :)

      Thanks again!

      Cheers,
      Nico

        N
        • Nils15
        • August 6, 2021

        Great news!

        I hope you enjoy Zendesk!

        Best Regards
        Nils

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