When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the screen) to EN-GB and agents are not able to locate the article they need.
Since none of our articles are in EN-GB, would it be possible to remove this reference so they are always in the default language of the KB (EN-US)?
I've never played with different languages within Zendesk, but the only thing I can think of is by going to the Guide Admin > Settings > Language Settings, and removing anything other than English. Not sure if that would fix it or make it worse, so tinker at your own risk!
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