Issue with the Assignee field | Community
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Issue with the Assignee field

  • September 29, 2022
  • 4 replies
  • 0 views
Jaïs

Hello,

I'm witnessing a display inconvenience with the Assignee field of a ticket. The way this field is shown is inconsistent depending on the length of the group name. Sometimes the name of the group is displayed properly with a / sign between the group and the assignee, sometimes there's no /, sometimes the name is truncated without /. See the following screenshots for examples.

 

    4 replies

    C
    Hi Jaïs,
     
    I created a ticket on your behalf for further checking. Kindly check your email for updates. Thanks!
    Steve75
    • Steve75
    • October 25, 2023

    The Assign field has is no longer shown on my account. How do I get it back?

    See below screen shot. 

    Kacey11
    • Kacey11
    • Community Manager
    • October 25, 2023
    Hi Steve,
     
    I have created a separate ticket on your behalf so our support team can work with you directly to recover the assignee field. 
     
    You should receive an email shortly stating your ticket has been created and they will follow up with you as soon as possible.
     
    S
    • Saval
    • October 26, 2023

    i've got the same problem for one of my employees

     

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