Is there a way to filter a dropdown on a form | Community
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Is there a way to filter a dropdown on a form

  • March 4, 2024
  • 3 replies
  • 0 views
E

Hello, 

We have a dropdown with sub levels and we would like to filter the dropdown based on the form. 

For instance, if I have a dropdown With the values :

Level 1

  •    sublevel 1.1
  •     sublevel 1.2

Level 2

  • sublevel 2.1
  • sublevel 2.2

I want to only display level 1 for the form A, level 2 for the form B and all the items for the form C.

We want to keep the same field because in the report we won't need to make the distinction.

 

      3 replies

      Shawna11
      • Shawna11
      • Community Manager
      • March 5, 2024
      Hello Elizabeth! We moved this post to the Q&A for better visibility in our Community. Thank you for your question!
      G
      • Graham17
      • March 5, 2024

      Hi Elizabeth,

      Can I just clarify the type of field(s) you have in place for your levels.

      Is this implemented with a single dropdown configured with nesting Level1::Sublevel 1.1

      or

      Do you have a Dropdown for Level 1 another for Level 2?

      Is the ideal field structure two fields: (1) Level (2) Sub-level i.e. one common Sub-level field to make it way easier to report and configure any Zendesk business rules.

      Thanks,  Graham

       

       

       

       

      James101
      • James101
      • March 8, 2024
      Hello Elizabeth,
       
      Following up on Graham's response, if your drop-down field is configured as a single nested drop-down field, then unfortunately, we can't change the values of that field dynamically based on another ticket field.
       
      However, if it's a separate drop-down field, you can set up conditional ticket fields.
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