Is there a limit of how many organizations we can have in our db?

Hi there MineralTree!

There is no specific limit on the number of organizations you can have in your Zendesk database. However, there are some related limitations and considerations to keep in mind:

1. For users on Team, Growth, and Professional plans, each user can belong to up to 300 organizations7.
2. The number of organizations you can create may be indirectly affected by your data storage limits. Zendesk accounts have default storage limits that include a base amount and additional storage per agent, which varies by plan type1.
3. While there's no explicit limit on organizations, there are limits on related features:
   • Custom objects (which could be used to extend organization data) have soft limits ranging from 3 to 50, depending on your Zendesk Suite plan3.
   • The External Content API, which can be used to integrate external data sources, has a limit of 50,000 external records3.
4. Performance considerations may come into play with a very large number of organizations, although Zendesk doesn't specify an upper bound.

Links:

1. https://support.zendesk.com/hc/en-us/articles/4408835043994-Managing-data-storage-in-your-Zendesk-account
2. https://support.zendesk.com/hc/en-us/community/posts/4456938304410-User-Fields-and-Organization-Fields-Access-Restrictions
3. https://developer.zendesk.com/api-reference/introduction/rate-limits/
4. https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/
5. https://support.zendesk.com/hc/en-us/articles/8435483944090-Workflow-How-to-restrict-the-number-of-tickets-a-user-can-submit-within-an-organization
6. https://support.zendesk.com/hc/en-us/articles/4408886146842-About-organizations-and-groups
7. https://support.zendesk.com/hc/en-us/articles/4408846640410-Managing-organizations
8. https://developer.zendesk.com/api-reference/introduction/restrictions/

Hi, never heard about a limit. In order  to settle things I would suggest to contact your solution consultant. In fact every user writing an email from an unknown account will be set as a new user in the data base and therefore also an organisation should be issued if needed. 

The link and the ticket of the support team is inside another zendesk entity, I also do not have access to the tickets send.

Regards, Stephan   

Hello,

Okay, Stephan's message provides some important context about a system, likely a CRM or support ticketing platform, possibly based on Zendesk. Here's a breakdown of the key points and some potential implications:

Key Points:

User Creation:
Emails from unknown accounts trigger the creation of new user profiles in the database.
This process also involves the potential creation of new organization entries.
No Mention of Limits:
Stephan explicitly states he hasn't heard of any "limit." This could refer to limits on user creation, organization creation, or some other system constraint.

EZPassNH