Is it possible to set up automatic assignment of tickets via email? | Community
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Is it possible to set up automatic assignment of tickets via email?

  • January 6, 2023
  • 3 replies
  • 0 views
Douglas13

Hello my friends, how are you? I have a question, would it be possible to configure the automatic attribution of tickets that were entered by email to specialists?

      3 replies

      Jake11
      • Jake11
      • January 18, 2023

      So you're saying if someone emailed example@example.com, you want the ticket to automatically assign to agent soandso?

      Douglas13
      • Douglas13
      • Author
      • March 3, 2023

      hello jake, how are you?

      Yes,that's right.

      Is this possible?

      Felipe27
      • Felipe27
      • March 14, 2023
      In this case, you can use the condition 'Received at' in the trigger, so that it considers when the ticket is received from a specific email address, and you can then have it forwarded to a specific group or agent as an Action.
      You can find here the guidance on this criteria: Trigger conditions and actions reference
       
       
       
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