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Is it possible to hide some Ticket fields from administrators or agents

  • August 30, 2023
  • 3 replies
  • 0 views
Q

I hope that a  field input by the end user can only be seen by some people, or is read-only and  to the agent, or preferably not visible to all people, and only the API can obtain it. Is this achievable

      3 replies

      M
      • Mark12
      • August 30, 2023

      Yes you can do this - Zendesk has a 'Ticket Field Manager' which allows you to hide certain fields or make them read only regardless of whether the end user can see them or not. 

      https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/?help_widget=true

        Q
        • qiang
        • Author
        • August 31, 2023

        Thank you very much. This has been very helpful to me. Also, is there any other application that can control the fields that end users see

        M
        • Mark12
        • August 31, 2023

        @qiang I'm not aware of anything else, if you are looking for something different you may want to search the marketplace. The Ticket Field Manager app is made by Zendesk so I think it's the best option. 

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