Hello, currently we use Zendesk for external ticketing only. When someone emails "support@...com" it goes straight into Zendesk fine.
I'd like to set up Zendesk for internal ticketing also. I've set this up as a new organisation "internal tickets" - however how I have it so someone from within the company can simply email "internal@....com" and it feeds straight into the Internal section of Zendesk. Is this possible?
This is tricky. You can set a trigger condition for "Received at...", but you can't set the org or requester via the actions. Some options are to create a second Brand for internal tickets and set that brand in the trigger. Another option may be to set the group, assignee or form to segregate the internal tickets. Just some ideas.
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