Currently, our organization has a support web form which has the user input their own email to submit a request.
We'd like to change the 'submit' button to a 'mailto' link so that instead of the button submitting a ticket to us from that email they input, it opens up their email program and they are forced to send an email (using the information that will be auto-populated from the form fields). Is this possible?
Hopefully it makes sense.
Thanks!
HI Kristen!
At this time, it is not possible within the native functionality of our platform to have users click on a “mailto” link which allows them to open their email program instead of clicking the “Submit” button to submit a ticket on a web form.
However, since you are using a custom form, you can customize it thru custom coding. Found this 3rd party link for reference. :)
Shaianne Sy Dimayuga | Customer Advocate