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Inserting forms inside other forms

  • October 21, 2021
  • 2 replies
  • 0 views

Matthew14

How can I insert a form into another form?

I have a new form A for end users in audience A. However, its traffic funnel would also capture audiences B & C. When an end user answers a question that indicates they are in either B or C (rather than A), I want them to fill out the forms for their respective audience.

I can create form A by cloning form B OR C and working my way up with B OR C embedded further down the tree. Can I copy the tree and logic wholesale of both forms B AND C and transplant them into the tree of form A?

In other words, can I create a snippet / stub from an existing form and insert them at end points of another form?

2 replies

Michael230
  • November 6, 2023

Hello - is this a great question and not seeing any responses. Any guidance from ZD Support here?


Mike53
  • November 29, 2023
Hi There!

The closest to your use case would be to create a custom form using our Zendesk APIs: Building a custom ticket form with the Ticketing API

You'll be able to use your Zendesk fields when creating a custom ticket form, you'll then be able to proceed with your use case.